Job Description

Guest Service CoordinatorThe Guest Service Coordinator will create outstanding guest experiences, serving as the first point of contact to coordinate guest dining experiences at ATLAS and The Garden Room.Position Responsibilities:Answering incoming calls, assisting guests in creating their experiences at Atlas and/or The Garden RoomProviding information and acting as a liaison for our guests, directing through the appropriate channels to fulfill their requests when appropriateAssisting in modifying existing guest experiences and relaying that information to the appropriate teams in the restaurantDevelop and maintain positive working relationships with restaurant teamsCommunicating and organizing details for guest experiences to the management teamPerform additional duties as assignedPosition Requirements:2-3 years of experience within a customer service industryAbility to handle a high call volume with a professional phone etiquetteStrong and diplomatic presence on calls while still providing empathy for guestsProficiency in Microsoft Office SuiteExperience using Micros, OpenTable, and Tripleseat preferredAbility to work nights and weekends as well as some holidaysMust be available for immediate hire

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