Job Description
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
AI Proficiency at Sword
AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Role
We’re looking for a Billing Specialist who can combine their healthcare experience with a fast-paced and ever-changing environment. You’ll work with the Billing team to support timely and accurate financial clearance and claims submission, research and resolve authorization, referral, eligibility, and member billing questions, and help document and improve team processes so billing is handled correctly from start to finish.
What you’ll be doing
Review authorization, referral, and eligibility issues from the billing team, and work them to resolution while meeting productivity and quality targets
Learn and apply payer-specific requirements, including authorizations, referrals, carve-outs, and TPA plans
Communicate with members to obtain financial information and verify insurance coverage
Calculate member financial responsibility and provide accurate cost estimates
Review billing activity and transaction history to answer member billing questions
Accurately record and reconcile member payments in the practice system
Identify collection opportunities, including payment plans and hardship applications, and escalate as appropriate
Coordinate with the coding team and clinicians when coding questions arise, and with Member Support on billing and collection questions
Maintain accurate and complete member records in the electronic medical record and billing systems
Pull reports and review balance and authorization data to spot trends, and share findings with your lead or manager
Flag workflow pain points and suggest improvement ideas
Support new workflow rollouts and help keep standard operating procedure documentation up to date
Partner with teammates, and occasionally Product / Engineering, to resolve RCM issues
Escalate complex or unresolved issues to the team lead or manager
Complete other assignments as requested
Uphold HIPAA compliance guidelines and all relevant regulations
What you need to have
3+ years of Revenue Cycle Management experience, with working knowledge of medical billing claims
Familiarity with financial clearance, insurance verification, or authorizations
Experience speaking directly with members or patients about billing or insurance
Working knowledge of billing, coding, and claims follow-up
Experience communicating with payers to resolve issues
Proficiency in Excel and comfort with basic data analysis
Comfort with claims billing software and Microsoft Office, and a desire to learn new tools
Ability to work across multiple systems and workflows
Strong attention to detail and problem-solving skills
Strong communication and interpersonal skills
Self-starter who asks questions and learns quickly
Passion for advocating for Headspace’s members
Preferred:
Experience in behavioral health, mental health, telehealth, or digital health billing
Experience in B2B2C healthcare
Exposure to health plan / EAP
*The range below reflects base, variable, and equity for this role.
This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.
Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.
Total Compensation Range
€22—€25 EUR
Country-specific benefits may vary and will be detailed separately.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Job Tags
For contractors, Work at office