Position Responsibilities:Provide operational support of the Reyes Holdings global IP LAN/WAN IP infrastructures specifically for the network security systems (firewalls, Zscaler), supporting 170+ global locations and 3 major contact centersOversight of Security policies, best practice configurations of enterprise firewalls, virtual private networks, web protocols, and secure remote access technologiesResponsible for troubleshooting and processing network and firewall operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other sources; categorize issues for escalation and assign to appropriate technical teams where requiredFirewall Support: evaluate firewall data logs to analyze the effectiveness of the solution or policy, validate firewall changes submitted by stakeholders if it adheres to Security and Reyes Holding’s policy or best practice standard, and serve as escalation contact for firewall MSP for any issues that needs Reyes Holdings’ internal teams’ validation and approvalParticipate in the current and future ITSM processes including but not limited to incident, problem, and change control processesRecognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impactOther projects or duties as assignedRequired Education and Experience:Bachelor’s Degree and 4 to 6 years of related experience or High School Diploma/General Education Degree and 7 to 9 plus years of specific experiencePreferred Education and Experience:Bachelor’s DegreeBenefitsAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical DemandsReyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug ScreeningOffers of employment are contingent upon successful completion of a background check and drug screening. Pay TransparencyOur compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
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